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After purchasing the online guide and list you will receive an email containing the Download Code and URL to go to get retrieve your purchase.
In the event that you do not receive an email within 1 hour of making your purchase please contact our support desk with your name, address, method of payment and time of transaction by
Credit Card Billing
Your Credit Card Statement will show Grace Forms, LLC for the charge, not the product name of MyDivorceDocuments.com. When you see MyDivorceDocuments.com on your bill, it will be for this purchase. If after receiving your credit card statement you should notice a duplicate charge, incorrect amount or have any problems, please notify our office immediately so that we can rectify the situation. You may FAX our support desk at (949) 461-1288. Our office will handle any issues you may have within 72 hours.
Refund Policy: Our divorce documents are 100% guaranteed: Your satisfaction is very important to us, so please notify us within 14 days of the date of purchase, and we will promptly process your refund.
If our forms are rejected by the court in your state and you attempted to file the divorce documents within thirty (30) days from the date of purchase we will issue you a full refund.
Frequent legal updates can make the documents obsolete or rejected by the courts. The divorce documents offered on our site are time sensitive documents, thus they must be filed within thirty (30) days. You will need to send to us via US mail within thirty (30) days form the date of purchase the forms distributed by the court in your state for an uncontested, no-fault divorce and/or proof of denial.
If for any reason your prepared forms are rejected and you did not file your documents within this timeframe, we cannot issue a refund.
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our web site, new services and special offers we think you will find valuable. Additionally, we may offer Names and Email addresses only to various firms to present offers regarding services they may provide. One such firm is Lexington Law Firm. If this is done, you will simply receive an email in which you may accept this request or not. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity [how/when] to notify us of your desire not to receive these offers.
Use of Information
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity [how/when] to notify us of your desire not to receive these offers.
This web site takes every precaution to protect our users' information. When you submit sensitive information via the web site, your information is protected both online and off-line. When our registration form asks you to enter sensitive information (e.g., credit card number, social security number), that information is encrypted and is protected with the best encryption software in the industry - Secure Socket Layer (SSL) protocol. While on a secure page, the lock icon at the bottom of the Microsoft Internet Explorer browser should be locked and the key icon on Netscape Navigator should be unbroken.
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If you have questions about information, security, privacy, and usage at MyDivorceDocuments.com that have not been answered here, please contact us.